Appointments, Fees & Patient Guidelines
To ensure the smooth operation of our clinic and to provide high-quality care to all patients, we ask that you review the following policies regarding appointments, deposits, cancellations, fees, telehealth requirements, and patient conduct.
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These policies are in place to maintain fairness, efficiency, and a respectful environment for both patients and staff. We appreciate your understanding and cooperation.
The objective of My ADHD Bondi is to provide high-quality, dedicated care to all patients. When an appointment is scheduled, that time is reserved exclusively for you and cannot be offered to another patient if unattended.
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A 50% deposit is required at the time of booking to secure both initial and follow-up consultations. This deposit will be applied toward the total cost of your appointment.
We respectfully ask that you provide sufficient notice if you need to change or cancel your appointment, allowing us the opportunity to offer the time to another patient.
Cancellations made less than two weeks prior to the scheduled consultation, or non-attendance on the day, will result in forfeiture of the deposit, as the appointment time may not be able to be reallocated.
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Please note that all cancellations are subject to a 3% processing fee to cover administrative and transaction costs.
Refunds cannot be issued once the consultation has taken place.
If a patient arrives more than 15 minutes late for an appointment scheduled for 30 minutes or longer, we may be unable to proceed due to time constraints. In such cases, the appointment will be recorded as a “no-show,” and the applicable fee will be charged.
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Failure to attend a scheduled appointment will result in the full consultation fee being charged (Medicare rebates do not apply), except in exceptional circumstances at the clinic’s discretion.
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We kindly recommend arriving at the clinic at least 15 minutes prior to your appointment to allow sufficient time for check-in. For telehealth appointments, please ensure the Zoom application is downloaded and set up on your device in advance to help avoid technical delays.
Patients may reschedule their appointment up to two times. After the second reschedule, the appointment must be attended as booked; otherwise, it will be cancelled.
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If an appointment is cancelled under these circumstances, the patient will need to contact the clinic to arrange a new booking.
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In the event that the doctor becomes unavailable, we will make every effort to reschedule the appointment at a time that is convenient for the patient.
We expect all patients to communicate respectfully with our reception and clinical staff at all times. Rude, abusive, or aggressive behaviour will not be tolerated and may result in a verbal warning or termination of services.
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To ensure a safe and positive environment for everyone, we reserve the right to end a phone call, ask a patient to leave the premises, or contact authorities if necessary.
We appreciate your cooperation in helping us maintain a respectful and professional clinic environment.